Privacy policy

Privacy Policy — Lumine Luxe

Last updated: August 2026

This Privacy Policy explains how Lumine Luxe ("we", "us", "our") collects, uses, and protects your personal information when you visit lumineluxe.com or place an order with us.

Contact

Questions about this policy or how we handle your data? Reach out:

📧 lumineluxe@gmail.com 📞 +92 333 1164792 📍 Building #19, Umer Colony, Bhatta #1, Near Hameedah Masjid, Green Town, Lahore

Information We Collect

Device & browsing information — collected automatically via cookies when you visit our site (IP address, browser type, pages viewed, time spent) so we can make the site work properly and understand how customers use it.

Order information — collected directly from you when you place an order: name, phone number, delivery address, and payment details. Used to process and ship your order, confirm delivery, and communicate with you about it.

Customer support information — anything you share with us when you contact us for help (e.g., via WhatsApp, phone, email, or Instagram), used solely to resolve your query.

How We Use Your Information

  • Process and fulfill your orders (including COD verification calls)
  • Communicate with you about your order status
  • Respond to customer support queries
  • Improve our website and product offering
  • Send you occasional updates or offers, if you've opted in

We do not sell your personal information to third parties.

Who We Share It With

  • Shopify, our e-commerce platform, which powers the store and processes transactions (Shopify's Privacy Policy)
  • Courier/delivery partners, to fulfill and deliver your order
  • Meta (Facebook/Instagram), for advertising and analytics purposes, if you interact with our ads
  • Authorities, only if legally required (e.g., to comply with a lawful request)

Cookies

We use cookies to keep the site functioning properly (cart, checkout, login) and to understand site traffic through analytics. You can control cookies through your browser settings, though disabling them may affect your shopping experience.

Data Retention

We retain your order and contact information for as long as needed to fulfill orders, handle support, and meet our legal/accounting obligations. You can request that we delete your information at any time by contacting us (see above) — some order records may need to be retained for legal or tax purposes.

Your Rights

You can ask us to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information, subject to legal record-keeping requirements

To exercise these rights, email us at lumineluxe@gmail.com.

Children's Privacy

Our site is not intended for individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Updates will be posted on this page.

Note: The original template included sections for GDPR (EU residents) and CCPA (California residents) compliance. These were removed since Lumine Luxe currently serves customers in Pakistan — if you begin shipping internationally or targeting EU/US customers, those sections should be added back in.